The worldwide crisis is forcing companies of all sizes to adapt and evolve to a new reality. This reality bases on remote workers and digital transformation. It more frequently involves cloud-based solutions. To stay ahead in this rapidly changing environment. It is essential to Opt For Cloud Technology For Your Contact Centre, ensuring seamless communication and efficient operations. Check bluecloud for telemarketing services.
So what are the immediate benefits of going to the cloud? In this article we will be pointing out three basic benefits the cloud can offer that an on-premises system can’t:
Ensure Business Continuity – Anytime, Anywhere
A basic business requirement is to remain operational despite natural disasters or pandemics. Other sudden events requiring significant changes to your operations also necessitate this requirement. Availability is an essential part of your customer experience. If you experience downtime because of servers going down, your clients will eventually go elsewhere. If the contact centre is not able to operate at its usual capacity, your clients will also eventually go elsewhere.
BlueCloudTech has designed an all-in-one contact center solution running on a global network of cloud infrastructure with multiple failover solutions. The system can easily be access someone remotely, it also allows seamless operations from any location. Even with a basic 4G connection, your agents will be making crystal clear calls on BlueCloud. It will be just as if they were sitting in a state-of-the-art contact center facility.
Experience crystal clear calls even with a basic 4G connection
Reduce IT Spending:
The hardware that is used for operating a modern contact center has always been one of the most significant cost items. This expense is second only to staff costs. In addition, license fees can be both expensive and highly limiting in their structure. This is especially true for contact centers that experience changes in their volume or specific technology requirements over the year. A cloud based solution can usually be implemented very quickly, with a potential to significantly reduce your annual technology cost.
BlueCloudTech allows you to get started the same day, and does not require any hardware investments on your end. Simply connect through the browser of your existing computers and plug in a headset. We will take all the stress out of managing the system. You will not even need a techie on site, as configuring the system is extremely simple.
No extra hardware required. Launch calls from your browser
Flexibility:
Opt For Cloud Technology For Your Contact Centre is flexible. It is extremely difficult to predict the future. What will your requirements look like in Q12021? What call recording capabilities will your clients require? Where will your data need to be stored? Which communication channels will you need to integrate (voice, email, SMS, Messenger, WhatsApp, Telegram etc)? Cloud solutions allow you to pay a monthly subscription just for the services you need. They typically offer all the functionality you are used to. Additionally, they provide far simpler integration with other enterprise solutions, such as CRM platforms and ERP systems
BlueCloudTech allows you to make changes to your plan at any time. It does not even require the usual lock-in period common among many other providers. We know your situation sometimes changes quickly and our flexible solution has been designed to adapt in an agile way.
A flexible solution which adapts to your needs.
Finally:
This is the perfect moment to pivot your business and focus on what’s most important
Operators need to be highly conscious of all factors influencing the end customer experience. By making smart technology decisions now, you will gain a significant advantage over other operators. Explore what BlueCloudTech can do for your business. Get on board with a solution that is constantly evolving and getting more powerful. Our agile development team pushes new updates weekly. You can trust that we will always incorporate the latest development. Best of all, it will all be included in your monthly subscription fee.
There is so much you could accomplish with BlueCloudTech! It’s time to find out exactly how we can help improve your bottom line.
