BlueCloud complies with all data protection and privacy laws generally applicable to BlueCloud’s provision of BlueCloud Cloud Services and is committed to safeguarding the privacy of all our business processes. This policy sets out how we will treat your personal information.
Scope and acceptance
Whose data we process BlueCloud process data about contact persons and software users among our Customers, including persons representing potentially new Customers that approach us via BlueCloud Sites or other channels. Our policy in these regards is to be found in the data controller section below.
We also process data about our Customers’ employees and other persons’ data of which the Customer controls. Our policy in these regards is to be found in the data processor section. In this policy data subjects may also be referred to as persons or you.
Data Protection Officer
BlueCloud’s Data Protection Officer can be reached at the following address:
BlueCloud Australia Pty Ltd
Attn: Compliance Officer
Suite 86, Level 4
89-97 Jones Street
Ultimo, NSW 2007, Australia
Collection and use of personal data
To manage our Customer relations in general and to meet our Customer commitments, BlueCloud requires some information about you in your role as Customer contact person or user of a service. We also collect data about suppliers and partners for the following purposes:
a) Perform deliveries in accordance with a customer agreement
b) Offer support to users of our services
c) Improve the quality of our services and BlueCloud Sites
d) Detect and prevent security threats and perform maintenance and debugging
e) Prevent abuse of our software and services
f) Communicate information that is relevant for our deliveries and our customer relations in general
g) Process orders, invoicing, payments and other financial follow up of Customers
h) Payment of services purchased through BlueCloud Sites
Processing according to the above listed purposes (a to h) is necessary for us to manage our customer relations. Therefore, BlueCloud does not, as additional ground ask for your consent to process your Personal Data. We do not consider that the processing disadvantages you in any way. We will also collect information about you as a contact person or user of a service. We collect and use Personal Data mainly to perform direct sales, direct marketing and customer service, including:
i) To manage your access to our web-based services (cloud services)
j) Send you marketing communications which you have requested. These may include information about our products and services, events, activities, and promotions of our associated partners’ products and services. This communication is subscription based and requires your consent.
k) Send you information about the products and services that you have purchased from us or are related to the services you are already using
l) Perform direct sales activities in cases where legitimate and mutual interest is established.
m) Provide you content and venue details on a webinar or event you signed up for.
n) Reply to a ‘Contact me’ or other web forms you have completed on one of our BlueCloud websites (e.g. to download a whitepaper).
The basis for BlueCloud’s processing of Personal Data for the above purposes (i) is necessary for the performance of a contract to which you are party or in order to take steps at your request prior to entering into a contract. Your consent may be given freely on BlueCloud Sites when applicable. Please note that the collection of individual Personal Data is required to gain user access to many of our programs and services and to access the information you have requested.
In general, BlueCloud collects data directly from you or other persons linked to the Customer company where you are employed. These persons may be a manager or colleague. If the Customer you work for purchases BlueCloud services via a BlueCloud partner company, we may collect information about you from the partner company.
We collect your Personal Data when you interact with us in person, through correspondence, by phone, by social media, or through our websites.
In some cases, we may also collect information about you from other legitimate sources if you have given your consent that the party collecting the Personal Data may share this with others. These sources may be third-party data aggregators, BlueCloud’s marketing partners, public sources or third-party social networks. BlueCloud will be able to combine Personal Data about you obtained from one source with data obtained from another source. This gives us a more complete picture of you as contact person, which also gives us the possibility of serving you in a more relevant way with a greater degree of personalisation.
Automatic data collection tools
BlueCloud uses a variety of technologies to collect information about your movements on the web as well as interest and preferences you freely have made available.
: This cookie allows us to see information on user Website activities including, but not limited to page views, source and time spent on a Website. The information is depersonalized and is displayed as numbers, meaning it cannot be tracked back to individuals. This will help to protect your privacy. Using Google Analytics, we can see what content is popular on our Website, and strive to give you more of the things you enjoy reading and watching.
Google Analytics Remarketing
: Places cookies on your computer which means that after you leave our website, Google can show you advertisements about BlueCloud that you might be interested in, based on your previous behaviour on our website. This information is not personally identifiable.
: By using code from Google Ads, we can see which pages helped lead to contact form submissions. This allows us to make better use of our paid search budget. This information is not personally identifiable.
Google Ads Remarketing
: Places cookies on your computer which means that after you leave our website Google can show you advertisements about BlueCloud that you might be interested in, based on your previous behaviour on our website. This information is not personally identifiable.
You can prevent the information generated by the Google cookie about your use of our Sites from being collected and processed by Google in the future by downloading and installing Google Analytics Opt-out Browser Add-on for your current web browser. This Add-on is available at
Below is a list of the cookies used on our website.
|_ga||Performance, Analytics||Used to distiguish users||2 years|
|_gid||Performance, Analytics||Used to distiguish users||24 hours|
|_gat||Performance, Analytics||Used to throttle request rate. If Google Analytics is deployed via Google Tag Manager, this cookie will be named _dc_gtm_<property-id>.||1 minute|
|AMP_TOKEN||Performance, Analytics||Contains a token that can be used to retrieve a Client ID from AMP Client ID service. Other possible values indicate opt-out, inflight request or an error retrieving a Client ID from AMP Client ID service.||30 seconds to 1 year|
|_gac_<property-id>||Performance, Analytics||Contains campaign related information for the user. If you have linked your Google Analytics and Google Ads accounts, Google Ads website conversion tags will read this cookie unless you opt-out.||90 days|
|UserMatchHistory||Analytics||LinkedIn Ads ID syncing||30 days|
|li_sugr||Analytics||Browser Identifier||3 months|
|li-oatml||Analytics||Member indirect indentifier for conversion tracking, retargeting, analytics||1 months|
|li_fat_id||Analytics||Member indirect indentifier for conversion tracking, retargeting, analytics||1 months|
There are several different ways in which you can accept or reject some or all cookies on our site. Some of the most common methods of doing so are described below.
You are welcome to block the use of some or all the cookies we use on our website. However, please be aware that doing so may have an impact on our site’s performance and its functionality or may even render some or all of it unusable.
You should also know that clearing all cookies from your browser will also delete any cookies that are storing your preferences, for example, whether you have accepted cookies on a website or any cookies that are blocking other cookies.
You can find more detailed information about cookies and changing your browser settings by visiting www.allaboutcookies.org
Accepting or rejecting cookies
You can accept or reject some or all cookies (for example, blocking all third-party cookies) by changing your browser settings. If you need assistance to do this, the links below provide information on how to adjust your browser settings for some of the most commonly used web browsers:
Google Chrome: https://support.google.com/chrome/answer/95647?hl=en-GB
Mozilla Firefox: https://support.mozilla.org/en-US/kb/delete-browsing-search-download-history-firefox?redirectlocale=en-US&redirectslug=Clear+Recent+History
Microsoft Internet Explorer: https://support.microsoft.com/en-us/help/278835/how-to-delete-cookie-files-in-internet-explorer
Apple Safari: https://support.apple.com/kb/PH5042?locale=en_US
Some browsers, such as Chrome and Firefox, allow you to adjust your settings to browse in ‘incognito’ mode, limiting the amount of data placed on your machine and automatically deleting any persistent cookies placed on your device when you finish your browsing session. There are also many third-party applications which you can add to your browser to block or manage cookies.
Clearing existing cookies
To clear cookies that have already been placed on your browser, you should select the option to clear your browsing history and ensure that the option to delete or clear cookies is included when you do so.
Google Ad settings
You can manage and opt out of personalisation of advertisements by Google by visiting Google’s ad settings page here and by unticking the button entitled ‘Also use Google Account activity and information to personalize ads on these websites and apps and store that data in your Google Account’; and switching the ‘Ads Personalisation’ setting off (i.e. by ensuring the switch at the top of the page is set to the left/grey and not the right/blue).
Alternatively, you can install a free browser plugin here: https://support.google.com/ads/answer/7395996
Google Analytics Opt-out Browser Add-on
You can opt out of Google Analytics tracking by installing the browser add-on which is available here: http://tools.google.com/dlpage/gaoptout