Frequently Asked Questions

No. You can end your subscription at any time (just inform us ahead of any new billing period).

BlueCloud encrypts all voice and data transfers to keep all your interactions confidential. In addition, your customer data will be stored on Amazon Web Services, one of the most secure platforms available and trusted by Nasdaq, Netflix, Intuit, CSIRO among many others. More on their security can be found here:https://aws.amazon.com/security/

This depends on your plan. Our latest price list for key markets can be found here. Contact us for pricing to other markets

BlueCloud can be integrated with a number of different platforms, such as CRM systems or ticketing platforms. Enterprise Plan customers may also explore custom integration with existing legacy platforms.Contact us for more information about integrations.

You can change plans at any time and also the number of seats you subscribe to.

There are many good reasons why, but some of the most important are:

• Far less time spent on system administration, campaign creation and reporting
• Running on global infrastructure and top tier cloud providers, you can trust the system to work every day
• Works from anywhere and grows with your needs
• Our support team is responsive and always available
• Access to market leading rates for calls to any global location
• Training new staff is done in just a few minutes
• No special equipment is required to get started. Just plug and play.
• No contract period, and change your plan or number of seats at any time.

BlueCloud makes use of the latest cloud technology, hence there is no need for any special hardware on your end. All that is required is an internet-enabled computer with a headset for each agent – you don’t even need your telephone system anymore. Does not get much simpler than that.

BlueCloud is a pay-as-you-go service with no contracts and no upfront hardware investments required. You will pay in advance per seat/month. Payment can be made using a credit card (VISA, MasterCard or Amex) or via direct debit (selected markets - contact us for information about your location). Telephony/VoIP charges are also paid in advance by purchasing credits. You will be notified by email when credit is low so you can top up your account.

As BlueCloud does not require any special infrastructure or equipment on your end, this can be done very quickly. Depending on the number of agents you wish to enable, set-up can be done as early as the same day if required. We will provide the required training online and will give you access to extensive content on our online knowledge base, such as simple step-by-step articles, useful examples and how-to videos.

BlueCloud is the ideal solution for multi-site set up and for home-based staff. Through BlueCloud’s Live Monitor, you are able to monitor and manage staff remotely from any device. Our online BlueCloud Chat functionality is also a powerful way to keep the entire team connected at all times.