April 20, 2018
Interactive-Voice-Response-IVR

Is your predictive dialer really a predictive dialer?

Outbound call Centres and external sales organizations often emphasize the volume of calls made and the number of people spoken to as the productivity parameters. Predictive […]
April 10, 2018
Modern Predictive Cloud Dialer

How Auto-dialers can Help Accelerate Performance and Retain Clients?

Performance is central to retaining clients. As everything from ticketing systems to call centres are now digitized, client expectations have risen through the roof. The parameters […]
February 7, 2018
Cloud Call center Software

Understanding Call Center Etiquette to Enhance Customer Dealing

You have up-to-date Cloud Call center Software, an excellent and well-trained staff, and an opportune office location, so what else is there to make your customer […]
February 7, 2018
Call Distribution Software

Essential Features of an Opportune 2018 Call Center Software

Call center software is the backbone of any customer support team. Therefore, the chore needs to be carried out with utmost attention and a varied approach. […]