How to set up a customer service team quickly and cost-effectively

Whether you own a florist, an online homeware store or sell solar panels, as the owner of a small business, you wear all the hats: sales, HR, marketing, IT and more. But what happens when your business starts to grow and you receive lots of enquiries, too many to handle on your own or among your small team? You need to set up a customer service department. This not only helps you field communication from your prospects and customers in a more ordered,  accessible way, you’ll gain the added advantage of creating a database for repeat engagement going forward.

You may be asking how you can do this without spending a pretty penny on high-tech solutions and expensive staffing needs, especially when you only have a few agents. Simply turn to the Cloud for easy-to-use contact centre software solutions.

…gain access to an Omni-channel (i.e. voice, chat, social media and email) communication platform that can be accessed by anyone, anywhere in the world,…

Gone are the days when you would phone your telecoms provider and request a number of new lines be set up for your customer service team to capture customers’ information on a spreadsheet. Not only does this slow down the CX service, it’s also clunky and expensive. Side-step this outdated method and gain access to an Omni-channel (i.e. voice, chat, social media and email) communication platform that can be accessed by anyone, anywhere in the world, with BlueCloudTech.

What is the BlueCloudTech contact centre software solution?

Let’s start with what it isn’t. It is not expensive technology that requires IT expertise to set it up at your office. It doesn’t need managers and supervisors to run. It’s not physical hardware that lives on each customer service team member’s desk. And it doesn’t need a legal department to ensure your customers’ data is secure, as it is stored on Amazon Web Services (AWS). It doesn’t need a data manager to compile reports either. It is a sophisticated plug-and-play contact centre system that is immediately accessible via a URL. Any of your agents can use it if they have a headset and an internet-enabled computer, whether they are in your office or work remotely. 

Our system gives your team access to voice, email, chat and social media customer communication in one accessible dashboard experience, something a telephone system simply cannot do.

As today’s consumer is active across a host of communication channels – email, messenger, social media, etc. agents need a panoramic view of these interactions across the engagement ecosystem. When a customer gets in touch, the agent is up-to-speed on previous interactions. BlueCloudTech makes this possible.