April 29, 2021
Whether you own a florist, an online homeware store or sell solar panels, as the owner of a small business, you wear all the hats: sales, HR, marketing, IT and more. But what happens when your business starts to grow and you receive lots of enquiries, too many to handle on your own or among your small team? You need to set up a customer service department. This not only helps you field communication from your prospects and customers in a more ordered, accessible way, you’ll gain the added advantage of creating a database for repeat engagement going forward.
You may be asking how you can do this without spending a pretty penny on high-tech solutions and expensive staffing needs, especially when you only have a few agents. Simply turn to the Cloud for easy-to-use contact centre software solutions.
Gone are the days when you would phone your telecoms provider and request a number of new lines be set up for your customer service team to capture customers’ information on a spreadsheet. Not only does this slow down the CX service, it’s also clunky and expensive. Side-step this outdated method and gain access to an Omni-channel (i.e. voice, chat, social media and email) communication platform that can be accessed by anyone, anywhere in the world, with BlueCloudTech.
Let’s start with what it isn’t. It is not expensive technology that requires IT expertise to set it up at your office. It doesn’t need managers and supervisors to run. It’s not physical hardware that lives on each customer service team member’s desk. And it doesn’t need a legal department to ensure your customers’ data is secure, as it is stored on Amazon Web Services (AWS). It doesn’t need a data manager to compile reports either. It is a sophisticated plug-and-play contact centre system that is immediately accessible via a URL. Any of your agents can use it if they have a headset and an internet-enabled computer, whether they are in your office or work remotely.
Our system gives your team access to voice, email, chat and social media customer communication in one accessible dashboard experience, something a telephone system simply cannot do.
As today’s consumer is active across a host of communication channels – email, messenger, social media, etc. agents need a panoramic view of these interactions across the engagement ecosystem. When a customer gets in touch, the agent is up-to-speed on previous interactions. BlueCloudTech makes this possible.
The BlueCloudTech contact centre software solutions can be installed in a day. There is no tricky tech to learn and you can choose between English or French. If you or your agents get stuck there are plenty of online tutorials to review for free, on request.
Using intelligent algorithms, gain access to smart analytics that provide performance data, presented in an easy-to-read format. This can quickly be shared with your clients, helping you prove value and ROI.
Subscribing to BlueCloudTech’s platform is extremely cost effective: there is no limit to how many agents can access the dashboard at once. Cancel at any time, without incurring additional fees. Updated pricing can be found here.
You may think this sounds too easy to be true. But that is the beauty of the Cloud! It reduces the need for expensive IT solutions and cuts costs significantly. It’s so simple to set up that even your technophobe mother could do it, and only takes a few hours before your customer service team is up and running. This leaves you plenty of time to help your agents, write scripts or develop FAQs that can easily be communicated using email, chat, social media or voice.
Small and fast growing businesses always need to work a bit smarter than the larger incumbents. So, when the time comes to set up your customer service team, use a Cloud-based contact centre software solution for fast results, accessible everywhere, and close more deals.