DON’T LET TECHNOLOGY STAND IN THE WAY FROM CREATING THE CUSTOMER EXPERIENCE YOU WANT.
True omni-channel support and smart routing of calls, messages and emails. BlueCloud provides your Customer Support team with the tools they need to exceed your clients’ expectations.
Too many companies rely on technology which sends customers on endless loops, keeps them waiting for too long or which makes their Customer Service Representatives appear uninformed once they get through. BlueCloud has been designed to empower your Representatives with the tools to find relevant information about previous interactions across different channels and to effectively handle all requests. The system logs all events and offers call recordings for documentation or for training purposes.
Resolve customer issues quickly and efficiently as you keep track of all activities.
Smart routing of all
Real time reporting
Centralize customer support requests to optimise your organization’s internal workflow. BCT allows you to create key metrics, like KPIs', to ensure teams are effectively managing customer relationships.
BlueCloud offers predictive, progressive and preview outbound dialling.
Omni-channel solutions to keep all conversations in one place
Real time reporting and advanced analytics
Call recordings and monitoring tools
All calls are made directly from your browser with WebRTC. No softphones required.
Flexible IVR solution to suit your requirements.
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