Maximum flexibility. Maximum scalability. Maximum reliability.
Responsiveness is at the core of your operations. BlueCloud empowers your agents to handle tasks effectively and provides you with real-time access to critical data and analytics, hence increasing productivity.
Hassle free and reliable, BlueCloud delivers crystal clear calls to or from any location.
BlueCloud is a cost effective all-in-one solution with a built-in mini CRM. With our omni-channel solution, BlueCloud is your one stop shop for all customer conversations. Your privacy and security is paramount to us, and in addition to running on Amazon Web Services (AWS) and other top tier cloud platforms, BlueCloud offers both encrypted data and voice capabilities.
No hardware required. Plug and play.
BlueCloud does not require any physical space nor any special equipment on your premises. This not only saves you a considerable CAPEX investment, but also reduces your ongoing maintenance cost. All you need is a reliable internet connection and your team could be located anywhere - either 500 in a single contact centre or everyone working remotely
Your browswer is your phone with WebRTC
Supported by Apple, Google, Mozilla Firefox, Microsoft and Opera among others, Real-Time Communication for the Web (WebRTC) is a framework which allows communication tools to run smoothly directly in the browser without additional software. BlueCloud offers this to all clients, delivering crystal clear audio with absolutely no hassle.
Run large or small scale inbound and outbound campaigns with user friendly interfaces.
Track performance using our workforce management tools and conduct live monitoring of agents in real time.
Increase performance of your in-house team and if you are an outsourcing operation, launch campaigns in minutes and keep your finger on productivity.
Market your products, generate leads and appointments, run customer care campaigns and interact directly with your audience using an easy-to-use telephony and messaging solution.
Keep the customer's needs at the forefront of every interaction!
Treat your customers like you would want to be treated! Use our tools to efficiently equip your team!
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