Load up simple or advanced scripts for your users. Anything from a simple outline of your sales pitch to a comprehensive survey is supported by the platform.
Capturing all relevant information in the same call can be a tremendous time saver.
The built in email client allows your users to send instant emails while still on a call. This saves time and increases your chance of the email being read. Flexible configuration makes it possible to send the emails from any email domain and email address, and supports SSL and TLS encryption. Create
customized email templates and signatures specific to each
The Results Portal allows you to grant a steparate (yet limited) access to BlueCloud for external stakeholders, e.g. a client if you are an outsourced call center or the Senior Management team if you are in in-house sales team. You specify the contents of this Portal, but it typically includes reports and specific outcomes of the campaign (e.g. qualified leads). No more separate reports to prepare.
IVR means Interactive Voice
Response and allows you to define caller queues and to use advanced features even at times when no agents are available to answer phones or to give simple
instructions or information