The Technology Behind Call Center Solutions

Move away from the herd. Make your sales team special!

Use the tools of large call centers to supercharge your team.


BlueCloudTalk is a simple plug and play solution which packs some serious power. Perfect for any team which makes large volumes of calls.

Automatic Call
Distribution System

An Automatic call distribution system is a must-have tool for modern businesses to succeed in a dynamic market.Also known as ACD (Automatic Call Distributor), the system is designed to answer and distribute incoming calls across different calling agents. BlueCloud ACD systems are advanced and reliable and are completely embedded in our solutions. Our ACDs make use of CTI (Computer Telephony Integration) and CSTA (Computer-Supported Telecommunications Applications) to provide impeccable calling services.

These automatic call distribution systems are designed to provide aneasy selection for any type of call distribution a business might like to opt for.

• Circular (or Rotary) Call Distribution–Call distribution is in order, starts with the next terminal in the order.

• Linear Call Distribution – Call distribution is on order, starts with the first one in the order every time.

• Simultaneous Call Distribution–Concurrent call distribution to all available terminals.

• Uniform Call Distribution–Call distribution is uniform, starts with the terminal receiving the least number of calls.

• Weighted Call Distribution–Call distribution is as per to a configurable weighting.



RELATED FEATURES

Call Center
Monitoring System


Any business looking to cut down call center costs while improving the overall service requires an efficient call center monitoring system. With our high-quality monitoring system, call monitoring becomes a fairly simple chore to accomplish.There are several roles played by an efficient call monitoring system, ranging from improving the customer experience to enhancing the overall departmental performance.

With BlueCloud’s efficient call center monitoring system, businesses no longer need to have separate systems installed for call recording and call barging. Parting constructive, immediate, and important feedback to calling agents become easy-peasy with our call monitoring system.Doesn’t matter what action plan is employed by the business, our industry-standard callingsystem can be easily adjusted accordingly the requirements call for.



RELATED FEATURES

Call Center
Management Software


We are proud to offer the most powerfulcall center management softwareaimed directly at call center managers, and not at their tech teams. Our software flaunts features that make the management process easier and as streamlinedas possible to facilitate monitoring. Among many features, the BlueCloud call management software enables whisper coaching. Whenever call managers feel that the calling agent is having a rough time with the client, they can drop some enlightening advice to the calling agent without disturbing the caller.Because call barging aids in reducing call transfers and increasing first call resolution, we’ve built the feature right into our call center management software. Call center managers and executives can benefit from the feature and seamlessly join the conversation going between the calling agent and the client, provided the situation asks for it. Managers also have easy access to all campaign settings, real time metrics and a specific QA module to access recordings of all calls, agent notes, call outcomes etc. to make important campaign decisions or optimization on the fly.



RELATED FEATURES

Reduce
Cost

Get more out of each member of your team, while saving on each call you make through our very competitive VoIP rates. No up front investment means you will see savings immediately.



Selected Highlights


  • Call Recording

    With our call recording feature, call center managers and executives can easily track their team’s performance and look for sections requiring improvements. Moreover, the feature facilitates agent training and coaching sessions.

  • Voicemail

    The voicemail feature of our call center management systemallows call center managers to take in client requests even while unavailable.

  • Real-time Call Center Metrics Reporting

    Call center must-have metrics include service level, average abandonment time, and a number of calls in queue. In addition, we provide call center managers with a plethora of simple to use metrics to help them make decisions on their ongoing campaigns. With our top-notch call center management system, call center managers have the ability to easily draw important conclusions with the data consorted by the metrics reporting feature.


Getting Started

You can be be making your first calls with BlueCloudTalk in less than an hour.
No hardware is needed on your end.


  • Sign up for a Free Trial here

    Your free trial starts immediately and will give you access to all features on the BlueCloud platform, such as the multi function dialer. Find out whether you can use BlueCloud from where you are.

  • Create your Campaign

    Load thousands of records in just seconds though the simple file upload feature.

  • Load your data

    Load thousands of records in just seconds though the simple file upload feature.

  • Create users and start calling

    Set up user accounts for the users who will be making the calls. They can then log in and start making calls immediately.

Resources

It is time to find out just how much better your team will perform
with BlueCloudTalk




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