VoIP or Voice over Internet Protocol makes multimedia sessions and voice communications feasible over the Internet. The term is collectively used for defining a group of methodologies and technologies that make voice communication features plausible. VoIP is also known by several names like Internet Telephony and IP Telephony. VoIP technology provides businesses with excellent customer support calling capabilities. Unlike traditional phone lines, there is no long-distance fees charged for VoIP services, making it the ideal communication technology for customer support departments. Forget about the poor audio quality that plagued VoIP solutions some years ago. Modern VoIP solutions such as what is used by BlueCloud offers crisp audio quality which sounds like you are calling from next door.